Our Policy

Our policies are designed to ensure that every customer enjoys a seamless shopping experience with us. Please take a moment to read through our policies to understand how we operate and how we prioritize your satisfaction.

 

1. Product Quality & Materials

We take great pride in using only the finest fabrics and materials for our hand-painted scarves and clothes. Our designs are carefully created by skilled artisans, ensuring that each piece meets our high standards for both aesthetic beauty and durability. If you receive a product that does not meet these standards, please contact us immediately.

2. Ordering & Payment

When placing an order, please ensure that all your details are correct, including your shipping address. We accept various payment methods, including credit/debit cards and other secure online payment options. Once your order is confirmed, you will receive an email with your order details and estimated delivery time.

3. Shipping & Delivery

We strive to provide fast and efficient shipping to ensure your items reach you in perfect condition. Orders are processed and dispatched within 4-5 business days. Shipping times may vary depending on your location and the selected shipping method.

4. Returns & Exchanges

We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a free return while the courier is still at your door while you’re receiving your items.

We also offer an exchange within 7 days of receiving your items. To be eligible, items must be unworn, unused, and in their original condition, with all tags intact. You can contact us for assistance with returns or exchanges before sending the product back.

5. Damaged or Defective Items

While we take every precaution to ensure your order arrives safely, we understand that issues can occur. If you receive a damaged or defective item, please contact us immediately with a photo of the item and the packaging. We will work with you to resolve the issue promptly, whether that involves a replacement, repair, or full refund.

6. Custom Orders

We are happy to offer custom designs for special requests. Please contact us directly to discuss your vision, and we will provide details regarding the process, pricing, and estimated timelines. Custom orders may take longer to fulfill due to the personalized nature of the work involved.

7. Privacy & Data Security

We value your privacy and are committed to protecting your personal information. All customer data collected is used solely for order processing, communication, and improving your shopping experience. We do not share your information with third parties without your consent. For more information, please refer to our Privacy Policy.

8. Customer Service

If you have any questions or concerns, our customer service team is here to assist you. Please feel free to reach out via tiaraforyou@gmail.com and we will respond to your inquiry as quickly as possible.

 

Thank you for choosing Tiara. We value your support and look forward to providing you with beautiful, high-quality pieces that enhance your personal style.